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🌟Calling Our Fans! Subscription Plan is back🌟Shop Now!

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Live FAQ

  1. Shipping

    Q: Which courier company do you work with?
    A: DHL

    Q: Where is the package shipped from?
    A: Kuala Lumpur, Malaysia

    Q: What is the shipping cost to West Malaysia, East Malaysia, and Singapore?
    A: Free shipping within Malaysia during Live, Singapore starts at RM26/kg

    Order Updates

    Q: Can I cancel my order?
    A: If the order status is "Open" please contact customer service for assistance. Orders with "Confirmed" status cannot be canceled.

    Q: Can I change the delivery address?
    A: It depends on the order status. Please contact customer service as soon as possible for assistance.

    Return Policy

    Q: What is your refund and return policy?
    A: Refund and Return Policy

    Q: How do I return/exchange a product?
    A: Please contact our customer service for assistance.

    Package Information

    Q: My package tracking shows delivered, but I haven't received it. What should I do?
    A: Please contact our customer service for assistance.

    Q: What should I do if my package is lost/incomplete?
    A: Please contact our customer service for assistance.

    Q: What should I do if my package is missing/stolen?
    A: Please contact our customer service for assistance.

    Q: If I purchase more than the specified quantity of products, is the price calculated at the lowest price or the single unit price?
    A: The product price is based on the live broadcast package. The final price can be seen on the checkout page. For quantities exceeding the original package, the single unit price from the live broadcast will be applied.

    Q: How will I receive my order number and order notification?
    A: You will receive an email notification after placing the order.

    Product FAQs

    Q: Expiry Dates

  • All in one Hydration Gel Sachet: May 2025
  • Warabihada All in one Hydration Gel 30g: Oct 2025 & Mar 2026
  • Warabihada All in one Hydration Geln 65g: Sep 2026
  • Churakanasa All in one Brightening Gel 65g: Jun 2026
  • Carbonic Acid Makeup Remover Gel: Jun 2025, Jul 2025 & Jul 2026
  • Mekanasa Eye Serum: Jun 2025
  • Brightening Mud Mask: Oct 2024
  1. Q: How should I store the products?
    A: Store in a cool place, similar to other skincare products. Unopened products can be stored for 3 years. Once opened, please use as soon as possible.

    Q: Are the products certified by any authorities?
    A: Yes


    Q: What payment methods do you offer?
    A: Credit, debit, FPX online payment

    Q: Do you offer any installment payment options?
    A: No