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CHURACOS not only strives to enhance your beauty, we also want you to feel at ease. We have compiled some frequently asked questions for your reference.


Neo Churabihada Moisturizing Carbonic Acid Makeup Remover Gel

Q : Is this a makeup remover or carbonic acid mask?

A : This is a 2-in-1 product! The fine and gentle carbonic acid foam will penetrate into your skin deeply, restoring your glowing skin by thorough cleansing and repairing.


Q : How much should I use every time?

A : It’s about 3-4 pumps per usage, but depends on how thick your makeup is.


Q : Is it ok to apply it when my hand is wet?

A : No problem, but it is advisable to apply it after drying your hands for a better result.


Q : May I use it if I’m wearing mascara or water-proof cosmetics?

A : No problem for eye lashes extensions. If you are using water-proof eyeliner or mascara, it’s advisable to cleanse it by a specific eye makeup remover.


Q : Do I need to use a makeup remover if I’m only applying sunscreen or foundation?

A : Sunscreen are similar to makeup, hence a makeup remover is needed to remove the sunscreen.


Q : Does it have a expiry date?

A : Yes, you may store it for 3 years from the manufacturing date if unopened.

Avoid places with high temperature, high humidity and direct sunlight.

Please finish it as soon as possible once opened because it’s free from preservatives.


Q : What should I take note when using the product?

A : If the colour or smell is abnormal, or causes skin irritation, please stop using it immediately. 


Q : Is it suitable to use for all seasons?

A : It’s safe to use for every season!


Q : Should I continue to use it if I have skin irritations?

A : If there is skin irritation, e.g. swelling, pain, allergy etc., please stop using the product immediately and seek medical advice from your doctor.


Q : Does it contain preservatives, artificial fragrance or artificial colourant?

A : Since the product does not contain additives like preservatives, fragrances and colourants, 

please finish it as soon as possible. Avoid storing it at places which have high temperature, high humidity or direct sunlight. The brown colour of the product is from the Okinawa mozuku extract.


Q : How to use it?

A : Apply Neo Churabihada Moisturizing Carbonic Acid Makeup Remover Gel evenly on your face.

The carbonic acid foam will form after 1 minute, removing your makeup gently.

Massage your face gently with your hands, and remove the carbonic acid foam at the same time.

Massage and clean your face with lukewarm water.

Lastly, rinse your face with lukewarm water. Since the product contains beauty essence, you’ll find your skin hydrated and glowing after using it!