MENU CART {{currentCart.getItemCount()}}

Ordering FAQ

Q1. How do I purchase?

Please select the desired product and proceed to the purchasing page. Fill in the form and the purchase will be completed.


Q2. How do I know if my order was successful?

After placing your order, the system will send you an “Order Confirmation Email”, including the details of the order and your contact information. This means that your order is successful, please wait for the goods to arrive.


Q3. I did not receive the “Order Confirmation Email”, what should I do?

After the order is placed, the system will send the confirmation email to you within 10 minutes. If you did not receive it, it might have been filtered out as spam and you may first search for it in the spam folder.


Q4. How can I modify my order?

Please call the customer service directly and provide information about your order. Our staff will help you.


Q5. How long does it take for me to receive the product?

After completing the order, you will receive the goods within 3-7 working days (excluding holidays).


Q6. What are the payment methods available?

You can choose to pay with credit card or debit card.


Q7. How can I contact the customer service?

Please contact us via our Messenger link m.me/churacos.my.


Q8. Do you have physical stores in Malaysia?

Unfortunately, we do not have physical stores in Malaysia at the moment, and we hope to be able to provide top selling products to stores in Malaysia soon.


Q9.Is there a physical CHURACOS shop on the Naha Kokusai Dori Shopping Street in Okinawa?

Yes, Address 1 below is a drug store on Naha Kokusai Dori Shopping Street that sells【CHURACOS】Warabihada All-in-one Hydration Gel.  In addition, you can also visit our own exclusive store at Address 2, where a full range of CHURACOS products is sold. You may also find products that are only available in Okinawa or Japan which are suitable to be given as souvenirs. 


Address 1:

Shop name:国际通ドラッグイレブン

Address:冲縄県那霸市牧志2丁目1番7号

Phone no.:098-860-9911

Opening Hours:10:00-00:00


Address 2:

Shop name:Churacos俏乐斯 冲绳专卖店

Address:冲縄県那霸市久米2-32-1

Phone no.:080-9852-9938

Opening Hours:08:00-20:30